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Frequently Asked Questions

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Does Easytrans24.com offer a 24-hour service?

We always deliver as fast as possible. Where feasible, you’ll receive your translation within 24 hours – at no extra cost.

How can I contact Easytrans24.com?

To submit an order enquiry please click here. Our contact details can be found here and our legal notice can be found here.

Will I have a direct contact at Easytrans24.com?

We always provide our customers with a direct point of contact. After all, we want to ensure that you are satisfied and receive individual support. This allows us to accommodate your requirements and advise you should you have any queries or issues.

How long does a translation usually take?

It’s difficult to provide a general timeframe here as the time required for the translation depends on the length of the text to be translated, the language combination and current capacity. In general, we can produce translations of up to 2,000 words per day and language. We always strive to deliver translations as quickly as possible to meet your deadline.

Is a quote request considered binding?

Requesting a quote is non-binding for you. For us, the price we quote is however binding. Please note that our capacity can change by the minute, and so we can only guarantee delivery by the proposed deadline for up to 60 minutes.

What file formats does Easytrans24.com support?

Ideally, the text to be translated is sent in an editable format. We support numerous formats such as typical Office files (*.docx, *.xlsx, usw.) as well as special formats such as InDesign, XLIFF and JSON. We can also use API to combine diverse content management systems such as WordPress or Shopify.

How will the translation be delivered?

Provided the source text is in editable format, you will receive the translation in the same format. PDF files and other non-editable formats are typically delivered as clean running text (*.docx). We will be happy to offer our DTP service for any subsequent layout work.

Who can use Easytrans24.com?

Easytrans24.com is tailored to the needs of corporate clients across all industries. However, we also welcome enquiries from private individuals and treat these with the same priority as those of our corporate clients.

Who translates my texts at Easytrans24.com?

Easytrans24.com works exclusively with certified translators who have the appropriate academic qualifications. Our translators are based worldwide and, as native speakers, have a unique flair for language. They also possess the specialist know-how to optimally translate your texts in specific subject areas.

How do you ensure the quality of the translations?

We use the proven Easytrans24.com quality principle to guarantee consistently high quality. We are certified in accordance with DIN EN ISO 17100. You can find out more about quality guarantee here.

Why do I need to select an area of expertise in the online enquiry?

Selecting an area of expertise is essential for processing your enquiry. This allows us to assign the text to a specialist translator in this field.

Is the text to be translated treated confidentially?

We treat all of the documents sent to us as strictly confidential. What’s more, all enquiry forms and the contact form on our website are encrypted using SSL technology. Easytrans24.com also complies with the statutory general data protection regulation (GDPR).

What if I am not satisfied with the translation?

Although we make every effort to ensure that your expectations are met, there may be rare exceptions where something hasn’t been implemented quite as you expected. In this instance, we will endeavour to resolve any issues. After all, your satisfaction is our top priority.

How can Easytrans24.com help if any issues arise?

Should any problems arise, we always strive to resolve these to your utmost satisfaction as quickly as possible. Our project managers will assist you in person to discuss and resolve any issues.

What are the benefits of using Easytrans24.com?

Easytrans24.com offers top-quality language services and personal support at affordable rates. Easytrans24.com is not a marketplace or platform on which your enquiry is handled on a ‘first come, first served’ basis. Every order is handled individually and personally to ensure that it is processed quickly and reliably.

What services does Easytrans24.com offer?

We offer all language services under one roof. In addition to specialist translations in over 80 languages and 31 areas of expertise, we offer professional editing and proofreading work, DTP and foreign-language typesetting as well as an online language learning coach. You can find an overview of our services here.

Which languages do you translate?

We can usually translate from every source language into any desired target language. We work with more than 1,500 translators worldwide, enabling us to offer every language combination.

I can’t find my desired language in the online form.

We can usually translate any combination of languages. If you are unable to find the language you are looking for, please feel free to call us or send us an email. We will be happy to provide you with a personalised quote.

Can translations also be certified?

Yes, we offer certified translations upon request by translators sworn in Germany.

How does Easytrans24.com offer such affordable rates?

Thanks to our lean personnel structure, cost-effective work process and large volume of orders for our translators, we are able to offer translations at extremely attractive rates. This benefits you as our rates are up to 30% lower than the market average.

How is the rate per word calculated?

Rates are calculated based on the combination of source language, target language and area of expertise. We also regularly offer discounts.

Why are some languages more expensive than others?

In addition to language combination and area of expertise, rates are primarily influenced by the standard of living in the respective target country, the size of the country or rather the population size. The higher the standard of living or lower the number of inhabitants (and therefore the number of potential translators), the more expensive the language usually is.

Are repetitions included in the full word rate?

Yes, repetitions are discounted at up to 100% of the word rate, and by at least 60%.

What payment methods does Easytrans24.com accept?

As a corporate client, you can pay us by invoice, bank transfer or direct debit and only after receiving your service. Companies based overseas and private individuals are kindly requested to pay in advance. We also accept payment via PayPal, credit card, Giropay and instant transfer.

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